Social Media Community Guidelines

Social media community guidelines explain how people are expected to behave when commenting on, messaging, or contributing to a business's social channels. A cleaning company might establish clear rules against harassment, spam, posting other people's private information, or off-topic promotions. Guidelines help moderators apply decisions consistently, but they should not promise that every comment will be screened instantly. They differ from the platform's own rules, which continue to apply regardless of a business's preferences. A useful policy also explains how legitimate criticism is handled, so moderation protects conversation without simply removing every negative customer experience.