UX, Conversion & Accessibility

Lead Generation

Lead generation is the process of attracting and capturing interest from people who may become customers.

Lead generation is the process of attracting and capturing interest from people who may become customers. A lead could be a homeowner requesting a cleaning estimate, a property manager asking about recurring lawn care, or a visitor submitting a repair question. Inquiries can come through phone calls, forms, email, referrals, or other channels. Not every lead is equally useful: a request outside the service area or for work the company does not perform may not be qualified. Lead generation is therefore about connecting with the right people and making it straightforward to start a conversation, not just increasing a contact count.