UX, Conversion & Accessibility
Conditional Form Logic
Conditional form logic changes which questions or options appear based on a person's previous answers.
Conditional form logic changes which questions or options appear based on a person's previous answers. A cleaning quote form might ask about office square footage only after the visitor selects commercial cleaning. This can shorten the experience and collect details that are relevant to the requested service. Conditional logic differs from a multi-step form, which divides questions into stages regardless of the answers. Poorly designed conditions may hide necessary fields or create accessibility problems for keyboard and assistive-technology users. Test every meaningful answer path, including errors and review screens. The best form asks only for information the business truly needs at that stage.
