Cancellation Policy Page

A cancellation policy page explains what customers need to know if they cancel or change a booked service. It may set out notice periods, contact methods, deposits, refunds, or fees, along with any relevant exceptions. For recurring lawn care, clear instructions help customers understand how to cancel a scheduled visit before the crew travels. The page describes the business's terms; an appointment cancellation flow is the actual set of steps a customer uses to cancel in a booking system. Policies should reflect real practices and applicable requirements, not surprise customers with conditions revealed only after payment. Links to the policy should be easy to find before booking.