UX, Conversion & Accessibility

Booking Cutoff Time

A booking cutoff time is the latest point before an appointment when a customer may make a new reservation.

A booking cutoff time is the latest point before an appointment when a customer may make a new reservation. A cleaning team could require bookings a certain number of hours before arrival to allow for crew scheduling and travel. The cutoff may vary by service type, location, or operational capacity, and the website should show it accurately. This rule differs from booking buffer time, which reserves time between appointments rather than closing the booking window. A clear cutoff avoids displaying slots that staff cannot reliably fulfill. Businesses should distinguish new-booking rules from rescheduling and cancellation deadlines, which may follow separate policies.