Appointment No-Show Policy

An appointment no-show policy explains what happens when a customer does not attend or provide access at an agreed service time without adequate notice. A cleaning provider may outline an arrival window, how it attempts contact, and whether a missed-visit fee applies. Any fee, grace period, or rescheduling rule should be disclosed clearly before the customer books and checked against applicable local requirements. The policy is different from a general cancellation policy because it addresses an unattended appointment rather than a cancellation communicated in advance. Businesses should apply it consistently, allow for genuine emergencies where appropriate, and make reaching a human straightforward.