Appointment Cancellation Flow

An appointment cancellation flow is the sequence a customer follows to cancel an existing booking, sometimes with an option to reschedule. It may involve identifying the appointment, explaining any clearly stated cancellation terms, confirming the request, and sending an updated notice. This differs from the appointment booking flow, which creates a new reservation. A home-repair business should not leave customers uncertain whether a cancellation was received, especially when a technician is already scheduled. The flow should display genuine deadlines and fees without hiding required steps. Staff need a way to handle exceptions when online cancellation is unavailable.